Ordering & Shipping
You can shop directly on our website ShivaKermani.com by adding your favorite products to the cart and completing checkout securely.
We currently ship throughout the United States and select international locations. Shipping options and costs will be displayed at checkout.
Standard domestic orders typically arrive within 3-7 business days, while international shipping times vary based on location. You’ll receive a tracking number once your order has been shipped.
If your order has not yet been processed, you can contact our customer service team as soon as possible to make changes or cancel your order. Once shipped, orders cannot be modified.
Returns & Refunds
We stand by the quality of our products. You may return unused and unopened products within 30 days for a full refund. Please visit our Returns & Refunds Policy for details.
Contact our support team at info@shivakermani.com with your order details, and we’ll guide you through the return process.
Contact customer support as soon as possible. Changes or cancellations depend on the order status.
Yes, check our website and subscribe to our newsletter for the latest deals.
Replace products like mascara every 3 months and powders every 12–18 months. Refer to the product label for guidance.
Skincare Routine & Usage
Our product descriptions include detailed benefits and usage recommendations. If you need personalized guidance, feel free to contact our skincare experts for recommendations.
A general skincare routine should follow this order:
Cleanser (e.g., Green Tea Antioxidant Soothing Cleanser)
Serums (e.g., Brightening Vitamin C Serum, Retinol & Green Tea Serum)
Treatments (e.g., Pigment Corrective & Eye treatment, Retinol)
Moisturizer (e.g., Restorative Moisturizer)
Sunscreen (e.g., Tinted or regular Sunscreen)
We recommend consulting with Shiva before using it. Retinol can be used daily by starting with 2-3 times per week and gradually increasing frequency as your skin builds tolerance. Always apply sunscreen during the day when using retinol products.
Yes! UV rays can penetrate windows and still affect your skin. We recommend daily sunscreen application to protect against sun damage and premature aging.
Contact & Customer Support
You can reach us via email at info@shivakermani.com or through our Contact Us page for any questions or concerns.
Yes! If you're interested in carrying our products or partnering with us, please visit our Wholesale Inquiries page or contact us for more details.
