Privacy policy

Effective Date: March 18, 2025
Last Updated: March 18, 2025

1. Introduction

Welcome to Shiva Skin Care ("Company," "we," "our," or "us"). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, ShivaKermani.com, purchase our products, or engage with us in any way.

By using our website and services, you agree to the collection and use of your information in accordance with this policy.

 

2. Information We Collect

We may collect the following types of information when you interact with our website:

A. Personal Information

When you create an account, make a purchase, or subscribe to our newsletter, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely via third-party payment providers)

B. Non-Personal Information

We may collect non-identifiable data through cookies and analytics tools, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited and browsing activity
  • Referral sources (how you found our website)

C. Sensitive Information

We do not intentionally collect sensitive personal information (e.g., medical records, biometric data, or government-issued ID numbers). If you voluntarily share this information, it will be protected under this Privacy Policy.

 

3. How We Use Your Information

We use your data for the following purposes:

  • To process orders and transactions – Including payments, shipping, and customer service.
  • To personalize user experience – Providing product recommendations, targeted offers, and relevant content.
  • To communicate with you – Sending order confirmations, customer service responses, and marketing emails (with opt-out options).
  • To improve our website and services – Using analytics to understand customer behavior and optimize our offerings.
  • To comply with legal requirements – Protecting our business, enforcing policies, and adhering to regulations.

We DO NOT sell or rent your personal information to third parties.

 

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and collect analytical data. These include:

  • Essential Cookies – Required for site functionality (e.g., shopping cart, account login).
  • Performance Cookies – Help us analyze website traffic and improve functionality.
  • Marketing Cookies – Used for targeted ads and personalized content.

You can manage your cookie preferences through your browser settings.

 

5. How We Share Your Information

We only share your data when necessary to provide our services, including:

  • Payment Processors (e.g., PayPal, Stripe) – To securely process transactions.
  • Shipping & Fulfillment Partners – To deliver your orders.
  • Marketing Platforms (e.g., email service providers) – To send promotional offers.
  • Legal Authorities – When required by law or to protect our rights.

All third-party service providers are required to handle your data securely and comply with privacy regulations.

 

6. Data Storage & Security

We implement industry-standard security measures to protect your personal information. This includes:

  • Encryption of sensitive data (e.g., payment details).
  • Secure servers and firewall protection.
  • Limited access to personal data, restricted to authorized personnel.

However, no method of data transmission is 100% secure. While we take every precaution, we cannot guarantee absolute security of your information.

 

7. Your Privacy Rights

Depending on your location, you have the following rights:

A. GDPR (for EU users)

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access, correct, or delete your personal data.
  • Restrict or object to data processing.
  • Request data portability.
  • Withdraw consent at any time.

To exercise these rights, contact us at info@shivakermani.com.

B. CCPA (for California users)

Under the California Consumer Privacy Act (CCPA), you have the right to:

  • Know what personal information we collect and how we use it.
  • Request deletion of your data.
  • Opt out of data sales (we do not sell personal data).

To make a CCPA request, email us at info@shivakermani.com.

 

8. Marketing & Communication Preferences

We may send promotional emails and offers if you opt-in. You can unsubscribe anytime by clicking the "Unsubscribe" link in emails or contacting us directly.

We do not send spam, and we respect your communication preferences.

 

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies. Please review their terms before sharing personal data.

 

10. Children’s Privacy

Our website and services are not intended for children under 13 years old. We do not knowingly collect personal data from children. If you believe a child has provided personal data, contact us for removal.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after updates means you accept the revised policy.

 

12. Contact Us

If you have questions about this Privacy Policy or need assistance with your privacy rights, please contact us:

Email: info@shivakermani.com
Website: ShivaKermani.com
Address: 10215 Technology Drive, Suite 101, Knoxville, TN 37932

Thank you for trusting Shiva Skin Care with your personal information. Your privacy is our priority.