Shipping policy

Effective Date: March 18, 2025
Last Updated: March 18, 2025

At Shiva Skin Care, we are committed to providing fast and reliable shipping to our customers. Below, you will find details about our shipping options, delivery times, fees, and policies.

 

1. Shipping Destinations

We currently ship to:
✅ United States (including all 50 states, APO/FPO addresses)
✅ Canada
❌ Select International Locations (See Section 6 for details)

If your country is not listed at checkout, please contact us at info@shivakermani.com to see if we can accommodate your order.

 

2. Processing & Handling Times

  • Orders are processed within 1-3 business days (excluding weekends and holidays).
  • Orders placed after 12 PM (EST) may be processed on the next business day.
  • Processing times may be extended during holidays, sales, or peak seasons.

Note: Processing time is separate from shipping time.

 

3. Shipping Options & Estimated Delivery Times

A. Domestic Shipping (United States)

Shipping Method

Estimated Delivery Time

Cost

Standard Flat Rate Shipping & Handling

5-7 business days

$10.00 (Free on orders over $300)

Expedited Shipping

2-3 business days

$12.99

Overnight Shipping

1 business day

$24.99
  • Free Standard Shipping is available for U.S. orders over $300.
  • Expedited and Overnight orders must be placed by 12 PM (EST) for same-day processing.

B. Canada Shipping - NO SHIPPING TO CANADA RIGHT NOW!

Shipping Method

Estimated Delivery Time

Cost

Standard Shipping

7-10 business days

$12.99

Expedited Shipping

3-5 business days

$19.99

 

C. International Shipping - NO INTERNATIONAL SHIPPING RIGHT NOW!

Shipping Method

Estimated Delivery Time

Cost

Standard International

10-15 business days

 (varies by country)

Note: Delivery times may vary due to customs processing, location, and carrier delays.

 

4. Order Tracking

  • Once your order ships, you will receive a confirmation email with a tracking number.
  • You can track your order using the link in your email or through our Order Tracking Page.
  • If you do not receive a tracking number within 3 business days, please contact us at info@shivakermani.com.

 

5. Lost, Delayed, or Stolen Packages

We are not responsible for lost, stolen, or delayed packages once they have been handed over to the carrier. However, we recommend the following steps:

If your package is delayed

  • Check your tracking information for carrier updates.
  • Contact the shipping carrier directly with your tracking number.

If your package is lost or stolen

  • Verify the shipping address on your order.
  • Check with neighbors or building management.
  • File a missing package claim with the carrier.
  • Contact us at info@shivakermani.com, and we will assist where possible.

 

6. International Orders & Customs - NO INTERNATIONAL SHIPPING RIGHT NOW!

  • International shipments may be subject to customs duties, taxes, and import fees imposed by the destination country.
  • Customers are responsible for any customs fees that may be charged upon arrival.
  • Customs processing can delay delivery times beyond our control.
  • If you refuse a package due to customs fees, the cost of return shipping will be deducted from your refund.

Tip: Contact your local customs office for information on potential import fees before placing an order.

 

7. Address Changes & Order Modifications

  • Once an order has been placed, we cannot guarantee changes.
  • If you need to update your shipping address, email info@shivakermani.com ASAP with your order number and correct address.
  • If your order has already shipped, we cannot make changes or reroute the package.

 

8. Returned & Undeliverable Packages

If a package is returned due to incorrect address, refusal, or non-collection, you may:
✔️ Request reshipment (additional shipping charges apply).
✔️ Request a refund (minus shipping fees).

We do not refund shipping costs for undeliverable packages.

 

9. Shipping Delays & Force Majeure

We are not responsible for shipping delays due to:
❌ Weather conditions
❌ Carrier disruptions
❌ Natural disasters
❌ Customs delays
❌ Strikes, pandemics, or other force majeure events

We will do our best to notify you of any major shipping disruptions.

 

10. Contact Us

For shipping inquiries, reach out to us:

Email: info@shivakermani.com
Website: ShivaKermani.com
Address: 10215 Technology Drive, Suite 101, Knoxville, TN 37932

Thank you for shopping with Shiva Skin Care! We appreciate your support and strive to provide the best shipping experience.