Terms of service
Terms and Conditions
Effective Date: March 18, 2025
Last Updated: March 18, 2025
1. Introduction
Welcome to Shiva Skin Care ("Company," "we," "our," or "us"). These Terms and Conditions govern your use of our website, ShivaKermani.com (the “Site”), and our products and services.
By accessing or using our Site, you agree to comply with these Terms and Conditions. If you do not agree, please do not use this website.
2. Use of the Website
By using this Site, you agree that:
- You are at least 18 years old or have parental/legal guardian consent.
- You will use this Site only for lawful purposes.
- You will not engage in fraudulent, abusive, or illegal activities.
- You will not copy, distribute, or modify any content from this Site without permission.
Any violation of these terms may result in termination of your access to the Site.
3. Product Information & Availability
We strive to provide accurate product descriptions and availability details. However, we do not guarantee that product details (including pricing, colors, and availability) are error-free.
We reserve the right to:
- Correct any errors, inaccuracies, or omissions.
- Modify product descriptions, pricing, or availability at any time.
- Limit or cancel orders based on availability or policy violations.
4. Orders & Payments
A. Order Acceptance
- All orders placed on our Site are subject to acceptance.
- We reserve the right to reject or cancel orders at our discretion.
- If an order is canceled, we will notify you and provide a refund if applicable.
B. Payment Methods
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, AmEx, Discover)
- PayPal
- Other payment options as listed at checkout
All payments are processed securely, and we do not store credit card details.
C. Pricing & Taxes
- Prices listed on our Site are in USD unless otherwise stated.
- Taxes (including sales tax) are applied based on local laws.
5. Shipping & Delivery
A. Shipping Policy
- Orders are processed within 3 business days (excluding weekends and holidays).
- Delivery times vary based on location and shipping method selected.
B. International Shipping
- We offer international shipping to select locations.
- Customers are responsible for customs duties and taxes in their country.
C. Lost or Stolen Packages
- We are not responsible for lost or stolen packages.
- If an order is marked delivered but not received, please check with the carrier.
6. Returns & Refunds
- Eligibility for Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be
- Items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
- Certain items (e.g., final sale items, opened skincare products) may not be eligible for return.
B. Refund Process
- Refunds will be processed within 7-10 business days after receiving the returned product.
- Shipping costs are non-refundable unless the return is due to an error on our part.
For return inquiries, contact info@shivakermani.com.
7. Intellectual Property Rights
All content on this Site—including text, images, logos, and product descriptions—is owned by or licensed to Shiva Skin Care and is protected by copyright laws.
You may not:
- Copy, reproduce, or distribute content without written permission.
- Use our trademarks, logos, or branding without authorization.
Unauthorized use may result in legal action.
8. User Accounts & Security
A. Account Creation
To place orders or access certain features, you may need to create an account. You agree to:
- Provide accurate and current information.
- Keep your account credentials secure.
- Notify us immediately if your account is compromised.
We reserve the right to suspend or terminate accounts for violations of these Terms.
B. Account Termination
We may suspend or terminate your account if we suspect:
- Fraudulent activities.
- Violation of these Terms.
- Harmful or illegal behavior on the Site.
9. Disclaimer of Warranties
Our products and services are provided "as is" and "as available", without warranties of any kind, including:
- No guarantee that the Site will be error-free or uninterrupted.
- No guarantee that products will meet personal expectations.
- No liability for inaccuracies, delays, or service disruptions.
To the extent permitted by law, we disclaim all warranties, express or implied.
10. Limitation of Liability
To the maximum extent allowed by law, Shiva Skin Care is not liable for:
- Any direct, indirect, incidental, or consequential damages related to your use of our Site or products.
- Losses due to unauthorized access to your account or information.
- Injuries, allergic reactions, or skin sensitivities caused by product use.
Some jurisdictions do not allow limitations on liability, so certain provisions may not apply to you.
11. Privacy Policy
Your use of our Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.
12. Governing Law & Dispute Resolution
These Terms and Conditions are governed by the laws of [Insert State/Country].
A. Dispute Resolution
- Any disputes shall first be attempted to be resolved informally through customer service.
- If unresolved, disputes shall be settled through binding arbitration in [Insert Location], rather than in court.
- You waive your right to participate in class-action lawsuits against us.
13. Changes to These Terms
We may update or modify these Terms at any time. The latest version will always be posted on our Site. Continued use of the Site after updates constitutes acceptance of the new Terms.
14. Contact Information
If you have any questions about these Terms, please contact us:
Email: info@shivakermani.com
Website: ShivaKermani.com
Address: 10215 Technology Drive, Suite 101, Knoxville, TN 37932
Thank you for using Shiva Skin Care!